As soon as you say “Yes” to a request, you’re changing from proactive work to reactive work. It’s not on your terms. Only you know your priorities, and only you should be making decisions about your time.

Sometimes it’s appropriate to respond immediately, of course. But if you’re honest with yourself, a lot of the time you don’t have to.

How to say “No” so you’re working on your own priorities first:

• Have times during your work day that are proactive, focussed times and your phone goes to voice mail or to a colleague (you can return the favour during their quiet time if you both work together)
• Turn off your email notifications and choose a few blocks of time a day for email and only check and reply in those times
• Have a carefully scripted response to people who interrupt you. Something like “I’d love to help you; I can see it’s important to you. Unfortunately my focus is on another task at the moment and I can’t give your issue the attention it deserves. How about I come and see you in an hour?”. And then honour that promise.

You don’t need to say yes all the time – you can still help people and be proactive in your own work at the same time.